Privacy Policy – WhatsApp Communication

WhatsApp Notifications and Utility Messages

At Maitai, we may use the Meta WhatsApp Business Platform / WhatsApp API to communicate with customers who make bookings or service requests through our websites:

https://maitai.ae
https://booking.maitai.ae

These WhatsApp messages are used for utility and transactional purposes only, including but not limited to:

Booking confirmations
Appointment reminders
Receipt and payment confirmations
Booking rescheduling updates
Booking cancellation updates
Service status updates
Customer support follow-ups
Important service-related notifications

We do not use WhatsApp messages to send promotional or marketing content unless the customer has provided clear consent to receive such messages.

Information We Collect and Use

To send WhatsApp notifications, we may collect and process the following information:

Customer name
Mobile phone number
Email address, if provided
Booking or appointment details
Service date and time
Payment or receipt confirmation details
Rescheduling or cancellation details
Communication history related to the booking or service

This information is used only to manage customer bookings, provide service-related communication, issue confirmations and receipts, and improve the customer experience.

Use of Meta / WhatsApp Business Platform

When we send messages through WhatsApp, limited customer information may be processed through the Meta WhatsApp Business Platform to enable communication between Maitai and the customer.

This may include the customer’s mobile number, message content, booking-related details, and communication records required to deliver WhatsApp notifications.

Legal Basis for Processing

We process customer information for WhatsApp communication based on one or more of the following:

The communication is necessary to provide the requested booking or service
The communication is related to a booking, receipt, rescheduling request, or customer support request
The customer has provided their mobile number for service communication
The customer has consented to receive WhatsApp messages where required by law

Opt-Out from WhatsApp Messages

Customers may opt out of receiving WhatsApp messages from Maitai at any time by replying:

STOP

Customers may also contact us directly through the official contact details available on Maitai.ae.

Please note that opting out of WhatsApp messages may affect our ability to send booking confirmations, reminders, receipts, rescheduling updates, or other important service notifications through WhatsApp. Where possible, we may use alternative communication methods such as email or phone.

Data Retention

We retain WhatsApp communication records and related customer information only for as long as necessary to:

Manage customer bookings
Provide service support
Maintain business records
Comply with legal obligations
Resolve disputes
Improve service quality

Data Sharing

We do not sell customer personal information.

We may share limited customer information with trusted service providers only when necessary to operate our booking platform, payment processing, customer support, and communication systems.

These service providers are required to protect the information and use it only for the agreed service purpose.

Data Security

We apply reasonable technical and organizational measures to protect customer information from unauthorized access, misuse, loss, or disclosure.

However, no electronic communication system can be guaranteed to be completely secure. Customers should avoid sending highly sensitive personal, financial, or confidential information through WhatsApp unless specifically requested through an approved and secure process.

Customer Rights

Depending on applicable law, customers may have the right to:

Request access to their personal information
Request correction of inaccurate information
Request deletion of their information
Object to or restrict certain processing activities
Withdraw consent where processing is based on consent
Request information about how their data is used

To exercise these rights, customers may contact us through the official contact details available on https://maitai.ae.

Contact Us

For questions about this Privacy Policy or how Maitai uses WhatsApp communication, please contact us through:

Website: https://maitai.ae
Booking Website: https://booking.maitai.ae
Email: maitaiuae@gmail.com